Building a Brand Isn’t Enough to Succeed

Your brand is a big deal, but not the biggest

Your brand is important for your business.  If you are in business, you are building a brand whether you mean to or not.  Every interaction any person has with you, your company, your advertising, your customers or any other touch point impacts your brand.

Knowing what your brand is and purposefully managing it is important for every business.  But is it enough to insure success?  No way.

In my blog post The One Thing That Matters in Business I discussed the simple foundation for all business:

Be different from competition in a way customers value.

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Three Ways to Lose Less Business

In my last post, Five Ways to Make More Money in Business I talked about ways that building a strong brand will help your business thrive.  There are also three ways that your brand can prevent you from losing business. 

The Leaky Bucket.

The leaky bucket concept is that while your marketing is working hard to put new customers in your bucket, existing customers may be leaking out.  The objective is to increase the rate of fill, and stop all the leaks.
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Five Ways to Make More Money In Business

In my last post, Your Brand Isn’t What You Think It Is, I discussed the concept of what your brand really is.  In the simplest terms your brand is:

The culmination of all the experiences that an individual has with your business.

It’s your job to influence what they think at every point along the way. By honing in on your valuable point of difference and communicating that in every touch point with your customers, you can build a strong business and a strong brand over time.

Great, but why is it a big deal?

There are five ways that building your brand will help you make more money, three ways that it will protect you from making less money and one way that it will help the success of your business snowball over time. Continue reading

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Your Brand Isn’t What You Think It Is

Your Brand Isn’t What You Think It Is

How can I make such a claim?  Who am I to tell you what your brand is?  Excellent questions, and by the end of this article, it will be clear that your brand is never what you think it is…or what I think it is.

The idea of branding is many times misunderstood, even by many who call themselves branding experts.  There are so many misconceptions out there that I was leery to include it in the title of my blog:  What Big Brands Know.  Why?  Because a true brand strategy encompasses every part of your business.  It’ not just a logo.

So what is it?

In the simplest terms your brand is:

The culmination of all the experiences an individual has with your business. Continue reading

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The One Thing That Matters in Business

Business isn’t as complex as we often make it.  Big companies pay millions to external consultants, MBA students spend two years studying every part of business, big companies generate hundred page annual plans, and countless books are written each year on what you actually need to do to make more money in business.

Well, I earned my MBA, I’ve written an annual plan for a billion dollar brand, and I’ve been a consultant.   During my career in big business, what I’ve really learned is that much of business can be simplified into one short statement:

Be different from competition in a way customers value.

This applies to any business that exists to make money.  Whether you’re a huge brand, an early-stage start-up, a product maker, or a service provider this applies to you.  With all the work it takes to run a business, it’s easy to forget that this is the simple foundation of why your business exists.  This is how successful businesses get big and stay big.  They continually refine their understanding of what their customers value, and deliver it in a way that stands out from competition.

Simple, right?

Positioning your business distinctly from your competitors may seem obvious, but it’s amazing how many companies, even large ones, fail to do it. Continue reading

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Welcome to What Big Brands Know!

Welcome to my blog!   As you can see from looking around, my site is dedicated to teaching the basic strategies that are used by big brands around the world to keep their businesses growing over time.  After managing big brands for many years, I’m sharing what I’ve learned with anybody and everybody that might be able to benefit from it.  My presentation  What Big Brands Know is packed with information and case studies about companies that are doing it right.  This is the basic presentation I use to speak to groups large and small about how to make their businesses stronger today. Continue reading

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